Terms & Conditions
Welcome to the Superfly website terms and conditions for use. These terms and conditions apply to the use of this website at www.superfly.online By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us....
The www.superfly.online website is operated by Superfly and trade under the legal entity of SooZoo Limited which is the parent company.
Our contact details are:
Trading Address Superfly, 29 Macclesfield Road, Hazel Grove, Cheshire, SK7 6BD, U.K.
Email info@superfly.onlne
Telephone 07788 256051
Outside UK +44 7788 256051
Ordering
To place an order on our website could not be easier. Simply browse our products, select the items of your choice, click "add to basket", enter the quantity you require, click "continue shopping" if you wish to make other purchases or "checkout" to proceed to make payment. If you have made an error simply click the delete icon next to the product you do not wish to purchase.
If you prefer to place an order by telephone call us on 07788 256051.
When you place an order with us, you are making an offer to buy goods at the advertised price, and confirming that you are over 18 years of age. We will send you an e-mail to confirm that we have received your order. If the goods are no longer available or we have made a pricing error we will advise you and there will be no contract between us. There will be no contract between us until the goods are ready for dispatch, even if your payment has been processed immediately.
We may refuse to accept an order: (a) where the goods are not available; (b) where we are unable to obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet the eligibility criteria set out above.
We accept payment by Visa, MasterCard, Maestro, Switch, Solo or Amex.
Please note we do not currently accept cheques as a form of payment.
Pricing
Where we charge separately for packing, postage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
Although we make every effort to ensure that all pricing information on the Website is accurate, there may be rare instances where an error in pricing occurs. Should we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with your order at the correct price. We will not be obliged to supply goods at a price shown in error.
Prices that are reduced for sales and promotions are valid for the specified period only. We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order.
Product Portrayal
Every effort has been made to portray items accurately, but slight variations may occur. All specifications and detail is as close as publishing processes will allow.
Delivery
UK Delivery charges start from of £5.00 per order, postage costs can vary dependant on weight, size and value. Postage cost for any order are quoted in the checkout process before you commit to purchasing
Customers should receive their goods within 2 to 5 working days
Goods are dispatched to the U.K. by Royal Mail First Class or Parcelforce Worldwide 24 or 48 hour service. The vast majority of goods dispatched by this service do arrive next day, however, this is not guaranteed.
Overseas orders are dispatched as Parcelforce Worldwide Express or Priority shipping, when the delivery arrives in the destination country the courier changes to either FedEx or GLS.
If the goods are lost or damaged in transit, please let us know promptly, we will need to receive photographs of the damaged goods including photographs of the damaged packaging.
Cancellation & Returns
You can cancel your contract at any time up to 10 working days after receiving the goods. All that we ask is that you return items in a saleable condition, unused, with the original packaging and all labelling intact. We would strongly advise you to obtain proof of posting (free from your Post Office) as unfortunately we cannot be responsible for returns lost.
Returns & Exchanges
In the event that you require a refund or an exchange, we require that you return the new and unused goods to us within 10 working days of receiving the goods. New and unused means there are no marks on the item and the item has been returned to us, unused and in saleable condition. Superfly will not accept returns/exchanges for any non-faulty items that have been used and can be subject to a 10% handling charge if opened. Please note, we cannot refund shipping and/or delivery charges. All items purchased on the Superfly.online web site must be returned to our address stated, at the responsibility of the sender and we cannot be held responsible for items lost or delayed when being returned.
Exchange
In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. All exchange enquiries can be made by contacting Superfly. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
How to proceed with your return or exchange
To do this, please drop us an e-mail to info@superfly.online we never ask you for a reason for your cancellation, however, a brief explanation will help us to improve the service we offer to customers in the future.
Indicate whether you would like to make a return or exchange. Exchanges will be subject to our stock availability.
Securely wrap and package the item with a note detailing your request and send to:
Superfly
29 Macclesfield Road
Hazel Grove
Cheshire
SK7 6BD
U.K.
We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages which we do not ship ourselves.
Once we have received your package, we will process your refund request. Once your goods have been examined and verified, your payment will then be refunded to the card that was used to make the original payment, usually within 14 days of us receiving the goods.
We do not accept cancellations or returns after 10 working days have elapsed from the receipt of the order.
This cancellation policy does not affect your statutory rights.
Faulty Goods
If there is a problem with the goods, please contact us as soon as possible by e-mail at info@superfly.online or by telephone on 07788 256051, and we will do all we can to resolve the problem. Your statutory rights are unaffected.
Privacy and Security
As an internet and mail order company your privacy and security is of up most importance to Superflyt. In order to fulfil an order placed with us, we do need to collate and store personal information including your name, email address, phone numbers, home address, shipping address and credit card billing address. We keep a record of this information in order that we may process your order and recognise you as a registered customer. The information we gather from our customers helps us to improve your shopping experience and to update our services. It also helps us to prevent and detect fraud.
We will keep a record of any e-mail correspondence you send us and orders you place with us so that we may deal with any problems you may experience with your purchases or other issues. Superfly will store your personal information on a secure server and will treat it as confidential. We use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.
We will never pass your personal information to a third party for marketing purposes.
In order to process your order we may have to cross check your personal details with our payment provider, Wix Pay, however, your credit card details are entered directly onto Wix's system, and are neither transmitted nor held beyond this transaction process on Superfly systems.
As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
Cookies
Cookies are files that store information on your hard drive or browser that allow Superfly to recognise that you have visited our Website before. They make it easier for you to maintain your preferences on the Website, and permit us to tailor it to your preferences and improve your browsing experience.
How can I prevent Cookies being used?
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting http://www.aboutcookies.org
However, please be aware that should you choose to disable cookies from your browser it may prevent you from taking full advantage of the Superfly Website and some parts of the Website may fail to work. You will see from the section below headed "Use of Cookies by Superfly" that all of the cookies used by us are recognised as being essential cookies, which are required in order to make our Website work.
Use of Cookies by Superfly
We use cookies on this Website. When someone visits the Website we collect standard internet log information. We collect this information in a way which does not identify individuals. If we do want to collect personally identifiable information through the Website we will be clear that we are doing so. By using the Superfly website you are accepting our Terms & Conditions and this Privacy Policy, you consent to Superfly's use of cookies.
No commercial use
This Site is for your personal, non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
Copyright
Superfly owns the copyright in all materials on this site. All contents and information on this site including without limitation text, graphic and images, is the property of Superfly or the property of their respective owners and is protected by United Kingdom copyright laws.
General
Whilst we take every effort to ensure that the contents of this web site are accurate, we can accept no responsibility for any errors or omissions. All information and dimensions is provided in good faith and for guidance purposes only.
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
The terms and conditions of sale are governed by UK law.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control, including without limitation fire, explosion, storm, flood, failure of public or private telecommunications networks, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transportation.